Return & Refund Policy

Flazo deals in perishable prepared food. Physical returns are generally not possible; eligible issues are handled as refunds or credits.

1. When you may request a refund

• Order cancelled before restaurant acceptance
• Paid but not delivered
• Wrong or substantially incomplete order
• Food safety / quality issues with clear evidence
• Incorrect charges due to technical error

2. How to request

Use in-app help on the order, or email support@flazoapp.com with order ID within 24 hours of delivery / expected delivery.

3. Payments

Online payments are processed by PayHere. Approved refunds return to the original method or as app credit where available; bank timelines may take several business days.

4. Contact

support@flazoapp.com · Operated by TapHint Innovations