Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Flazo’s websites, apps, and services (the “Services”). By creating an account or placing an order, you agree to these Terms.

1. About Flazo

Flazo is a technology platform that connects customers with independent restaurants and delivery riders. Flazo is not the restaurant that prepares food, except where we expressly say otherwise. Food quality and preparation are primarily the restaurant’s responsibility; delivery performance is primarily the rider’s and/or logistics partner’s responsibility, subject to our platform rules.

2. Eligibility & accounts

• You must provide accurate registration information
• You are responsible for keeping login credentials secure
• One person or business should not create abusive multiple accounts
• We may suspend or terminate accounts that violate these Terms

3. Orders & pricing

• Menu prices, availability, delivery fees, and promotions are shown in the app and may change.
• An order is a request; it becomes binding when the restaurant accepts it (and subject to payment authorisation).
• Estimated delivery times are estimates only and not guarantees.

4. Payments

Payments may be processed via PayHere or other payment providers. By paying, you authorise the charge for the order total (including fees and applicable taxes). Failed or disputed payments may lead to order cancellation and account restrictions. Refunds are governed by our Return & Refund Policy.

Platform settlement (partners). Riders do not pay restaurants in cash for food. Flazo (operated by TapHint Innovations) settles food amounts with restaurants on a periodic basis (typically day-end), as shown in the restaurant partner app. For cash-on-delivery (COD) orders, the rider collects the order total from the customer, keeps the agreed delivery fee, and remits the remainder to Flazo according to the rider app settlement screen. Card and other online payments are collected by Flazo; the rider’s delivery fee may be credited to the rider wallet after successful delivery.

5. Customer responsibilities

• Provide a correct and reachable delivery address and phone
• Be available to receive the order
• Do not misuse promotions, ratings, or support channels
• Treat restaurant staff and riders respectfully

6. Restaurant partners

Restaurants agree to honour listed menus and prices (subject to availability), prepare orders with reasonable care, and comply with food safety and licensing laws. Commission, payout, and onboarding terms may be set out in a separate partner agreement.

7. Rider partners

Riders are independent contractors unless a written agreement says otherwise. Riders must hold required licences/insurance, deliver safely and professionally, and follow platform delivery instructions. Earnings, incentives, and verification rules may appear in the rider app or partner terms.

8. Cancellations

Cancellation rights depend on order status. After restaurant acceptance, cancellation may be limited and charges may still apply. See the Return & Refund Policy.

9. Prohibited use

You must not:

• Interfere with or reverse-engineer the Services
• Use bots or scrapers without permission
• Commit fraud, chargebacks in bad faith, or identity abuse
• Upload unlawful, harmful, or infringing content

10. Intellectual property

Flazo branding, software, and content are owned by Flazo or its licensors. Restaurants retain rights in their menus and marks. You get a limited licence to use the Services for personal or authorised business use only.

11. Disclaimers

Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim warranties of uninterrupted access, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, Flazo is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill. Our aggregate liability for a claim relating to an order is limited to the amount you paid for that order through Flazo, except where liability cannot be limited by law (e.g. death or personal injury caused by negligence, or fraud).

13. Indemnity

You agree to indemnify Flazo against claims arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights, to the extent allowed by law.

14. Privacy

Personal data is handled as described in our Privacy Policy.

15. Changes to the Terms

We may update these Terms. Material changes will be reflected by the “Last updated” date. Continued use after changes constitutes acceptance where permitted by law.

16. Governing law

These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law rules, unless mandatory consumer law in your place of residence says otherwise. Courts in Sri Lanka shall have jurisdiction, subject to mandatory consumer protections.

17. Contact

Legal / business: support@flazoapp.com
Website: flazoapp.com